Behind standard interview questions about handling difficult situations and conflict in the workplace there is usually a specific concern or requirement.
A candidate needs to think about what the interviewer’s concern might be:
- Why is the interviewer asking you this specific question?
- What is the interviewer looking for in your interview answer?
These difficult situation and conflict interview questions are likely to be asked in some form or
other during your interview. Be ready and use the interview answers to
prepare for them.
Conflict occurs in virtually every work setting. Employers are looking
for a person who can rise above conflict, challenges and problems and find win-win
solutions.
How do you handle conflict at work?
The
interviewer wants to know how you react to conflict and how you manage it. Try to focus your job interview answer on the behavioral process
that you use to resolve the conflict.
Don’t direct your answer at
how difficult you boss or co-workers are and how hard it is to work
with them. This portrays you as someone who does not get on easily with
other people and employers want someone who gets on well with others.
Use your interview answer to highlight your interpersonal skills, your maturity and your ability to stay calm in the face of difficulty.
Sample interview answer:
“Everyone has to deal with conflict at some point. I have found that when there is conflict it helps to try and put yourself in the other person’s shoes and understand their perspective.
It is important to ask questions and listen to their point of view. If you know what their interpretation of the situation is, then it is easier to work out a solution. For example…. (give a specific example of a conflict situation and how you dealt with it).”
Emphasize the techniques you use to diffuse conflict such as:
- understanding the other person’s position
- asking questions to find out the cause of the conflict
- not conveying blame
- not becoming too emotional
Demonstrate your ability to work collaboratively to reach an acceptable resolution.
Here is another of those standard interview questions that is exploring a number of different aspects at once.
How did you handle a difficult situation at work?
This
job interview question is trying to determine two things – what your
definition of “difficult” is and how you approach challenges and
problems.
In your interview answer:
- avoid
discussing difficult situations that were directly caused by you - make
sure it is a situation that most people would consider difficult or
tough - think
of specific problems that tested your skills and abilities and had
positive outcomes - highlight the way you analyzed the situation, the
skills you used to professionally deal with it and your particular
contribution to resolving it
Examples of difficult situations:
- having to discipline an employee
- unreasonable goals and deadlines
- unreasonable customers and clients
- adapting to change
- awareness of unethical work practices
Job skills to highlight include:
- analytical skills
- perseverance
- diplomacy
- maturity
- stress management
- decision-making skills
Sample interview answer:
“I have faced a number of
difficult situations, but the one that comes to mind now is …(
describe the situation). I was able to deal with it by assessing the
situation, determining the possible different approaches and deciding on
the most effective one.
I had to remain unemotional and objective and
focused on a solution.”
This typical interview question also evaluates your judgment and
decision-making ability. Show how:
- you were able to gather and consider
all the facts of the situation - you were able to use your good judgment to make the
right decision on how best to handle the situation
Good decisions are based on factual information.
Good general interview answer to “How did you handle a difficult situation?”
Preparing your answers to standard interview questions about challenges in the workplace sets
you up for interview success.
Prepare for common interview questions using the excellent sample interview answers
Behavioral standard interview questions and answers
Behavioral
interview questions are now standard interview questions. Prepare for
these type of questions by going to the sample behavioral or
competency-based interview questions with answer guidelines at answers to behavioral interview questions
Typical interview questions and answers
These typical interview questions explore your motivation, what you like and dislike in your job and why you want to leave. This provides the employer with an indication of your attitude to your job and company and any challenges you have to deal with.
Be ready for other tough interview questions
Phone Standard Interview Questions
Second Interview Questions
Have
good interview answers prepared for standard interview questions and
convince the interviewer of your suitability for the job opportunity.
